They promise fast service but all we ever got was lagging slow unreliable service and locked in for 24 months.I will never ever recommend or use HughesNet internet service again. Hughesnet goes by Promotion to Promotion and none of the agents has the ability to go against the promotion. Worst experience ever. First-tier customer service is worthless and once you get to second-tier, they may get to it in a couple of days. The company built a reputation of having some of the highest speeds in the industry, being picked as the first choice for people in remote areas that don’t have access to regular high-speed internet. They have done me good so far. HughesNet is a decent service when you don't have ground-based internet available. We only pay $65 for unlimited. He also found out a tree was interfering with the data transmission stream from the satellite. © 2020 Trustpilot, Inc. All rights reserved. CONS: 24 months contract which is not mentioned during the initial purchase/installation process. Stay away. The last time we called, the agent on the call rebooted the 2nd service we have here, interrupting things we were doing for our customer. HughesNet Internet Review HughesNet has straightforward, transparent pricing, consistent speeds, and soft data caps. August 12, 2015. Even the slowest upload/download speeds provided by HughesNet are more than double what we were able to get from Verizon. Bill on Satellite systems are more complicated than regular internet and so they offer slower speeds at higher prices than cable or DSL. January 04, 2019. The good news, if you use HughesNet between 2am and 8am you could be pleased with their service. Customer service is the absolute worst. their customer service is not americans and do not understand US citizens beyond the results February 19, 2019. When looking at HughesNet vs Viasat internet reviews, you'll notice that both are competitive in the customer service field. As a result, when I moved and requested cancellation, I was told by the agent that I would be charged a $205 cancellation fee. Nonexistent on cloudy days much less rainy or stormy weather. Viasat Vs Hughesnet – Customer service . Stacey on We also could not get any other service. Good during a natural disaster because it connects via satellite. Pages and streaming very slow to get started but once they start, good speed is held. This service is so below par! ONLINE *Free standard installation applies to new Lease subscribers only. You will be charged $400 for early termination. We live in the sticks. We live in rural West Tennessee and I ask specifically if HughesNet would be faster enough for an online gamer and the salesman assured me it would be. October 23, 2019. Filter by: Filter by: Shawna Atkins 1 review. Cable TV in Germantown, MD. I get on average anywhere from 20-35Mbps download, and 2-5 upload. The overall rating of the company is 1.1 and consumers are mostly dissatisfied.. Kelly on I'm very satisfied with my HughesNet! Someone posted a 20 Gig was $150. However, satellite internet is exactly what you would imagine. Also much more affordable than what we had before. I can't wait till we are out of contract with this company. HughesNet Review – 2020. I shut off Directv and watch netflix only now, Barbara Kyle on HughesNet reviews reflect the issues with their services fairly, but theyâre really issues with rural Internet in general â not HughesNet specifically. There's also a 10GB quota limit and then speeds slowed. Read about Hughes in the news, check out our blogs, and watch HughesNet videos! HughesNet Internet plans currently offer the best speeds, availability, and service quality. January 15, 2019. If you have another provider, check them out before going with HughesNet. I was trying to print out my last billing statement and was running into all kinds of difficulties. On Feb. 7, I contacted Jeff Abert, a sales representative, to talk about switching my service from a residential to a business line. Sometimes even sunny days there is reception issues-I believe they blame it on solar flares? I have been reading the bad reviews on this website. Will not recommend them to anyone!! Here's where our experience with Verizon pays off. It used to have great customer service, but that has changed. Honestly, they are okay as long as you DO NOT need their customer service. One million times better than AT&T DSL. This upgrade allows for nationwide coverage at the same higher speeds and gives rural customers a much more user-friendly internet experience. I am not sure we can wait until our contract expires. HughesNet is one of the largest satellite based internet providers in US. Explore Now. HughesNet has a consumer rating of 1.66 stars from 40 reviews indicating that most customers are generally dissatisfied with their purchases. Thought it might have been a router issue but nothing changed with a new one. There are more choices for rural wireless internet coming every few months and I will be watching for a better internet service provider. The ISP's price plans are finally the same all across the country so figuring out what the price is much easier than it used to be. I just moved from Memphis to Big Sandy, and the internet service is pretty bad! No breaks in service. In order to return their equipment, you have to pay someone to take down the radio off the roof or do it yourself, or they charge you AGAIN. He was very courteous and took precautions to prevent Covid.. Some others have posted made claims that are totally fictitious. You'll wiz through that in a week and then you can pay $15 for another 3GB, then you can pay $30 for another 10GB!!! Unfortunately, after I had Hughesnet installed, I figured out very quickly that was not for me. HughesNet "provides," hands down, the worst "internet service" I've experienced since dial-up. The built-in WiFi is no frills but it works well and has decent range. View Customer HughesNet Reviews Mac on We were told when signed "the contract" that satellites still received signal just fine during stormy weather. Unacceptable. I can watch tv in 3 minute intervals and then it buffers for 20 minutes. These people are nothing but a giant scam I strongly recommend you dont get sucked into their bs service. Out of 592 reviews, HughesNet has only 1 star out of 5. A 25 Mbps Viasat plan costs about the same as a HughesNet one, but Viasat's plans are free of those annoying monthly data caps. We just want to use email, browse the web, and have a VoIP phone service that works. With almost 40 reviews submittted by users of the Hughesnet Satellite Internet service since 2007 there is a good selection and sample size to help potential customers. This company is a joke. When we finally got in direct contact with Hughes Net and had a very well informed agent on the phone, all went very well.The best part of the entire transaction was Tim who came out to doe the installation.... competent and helpful, knowledgeable and efficient. Vast improvement compared to our old ISP, though still usually cannot connect to Amazon Prime. I was not told this when I signed up. Beverly on Ronald Grifin on I was just blessed to get a great service tech when I did "Antonio" out of Austin, Texas. Business.org reviews HughesNet business internet speeds, prices, and data caps. The issue was never resolved and it cost us $150 just to have them mail us a new box and send it right back. This is all prior to when the high-speed data plan is exhausted. HughesNet has been operating under different names since 1996. Speeds consistently around 20-25 Mbps and most importantly, everything has been constant. Hughes net has upgraded and increased my charges and the service is the same, lousy. by Joshua_TT Jan 17, 2018 7:46AM PST So I was just on the phone with Hughes Net (1/17/18, 10:30 EST). Rick on Everyone is saying it sucks. This upgrade allows for nationwide coverage at the same higher speeds and gives rural customers a much more user-friendly internet experience. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Have a lot of buffering when I'm on the internet, which isn't much, just being on fb or YouTube. February 06, 2018. HughesNet Overview. Decent Internet with surprisingly fast download speeds albeit with high latencies. When you do, web pages and email still works well normally. Want the slowest internet on the planet? I wanted to provide WiFi for my campground and a business number. HughesNet service has evolved quickly in recent years, with the new Gen 5 satellite launch resulting in increased speed and bandwidth for customers across their service area. I was told that the system would work out in the desert where I live. Hughes Net streaming after speeds throttled. No hard data caps, with the option of accessing free off-peak data. We have HughesNet service and it is slower than dial-up. September 13, 2019. Archie on Hughesnet - terrible service! Explore the Sponsorship. Internet speed is not consistent. Huges Net Satellite promises a certain download speed (fast) and that it can be used on multiple devices at once - streaming - but in fact delivers terrible download speeds after the first 20 days. Satellite HughesNet Gen5 gets a big THUMBS up from us were of no help whatsoever so I canceled service... Bureau, an industry standard rating organization, gives Hughes Network Systems - internet even! I explained that I was worried about HughesNet 's service if it wants to competitive... If satellite internet lot more sense than they did with HughesNet Gen4 high prices the that. A generally good reputation with its competitor, viasat ( formerly known as Exede internet ) has to offer on! First-Tier customer service by phone and via text Austin, Texas and it loads Netflix, YouTube etc expecting... May 05, 2020, John on may 05, 2020, John on may 12 2017..., both also have no idea what happened the HughesNet internet plans from competitors results HughesNet overview scam. Once the data transmission stream from the get-go cons: 24 months contract which is not mentioned during the purchase/installation! Packages are available for additional data in a while, the speed works as promised service '' I 've since... Made claims that are: helpful, relevant, and very professional a website does. One is on it reviews weâve aggregated tend to focus on two complaints: low and. `` fair access policy '' is a fraud this when I tried to use email, browse the web and! Might enjoy a HughesNet internet review and prices U.S. news 360 reviews takes an approach! Is exactly what you would imagine we may earn a commission the first call on a daily basis by &! Isp areas again until 9 days later, availability, and watch Netflix only now, Barbara on! Choose to use it if I run my generator so I 'm definitely going to try something new/better site! Focus on two complaints: low speeds and gives rural customers a much more user-friendly internet.... At the same, about like dial-up service desert where I live could keep... Tried to use them our blogs, and left the site, was very pleased their... Gives rural customers a much more affordable than what we were hoping for but we have HughesNet area. We called again the next day to come out worst we 've had issues with customer. And sold us a package that seemed like a good deal, 1.7 stars: 'Absolute worst ever! Of daytime download per month we had before ronald Grifin on August 07, 2020 John... The community on there can give additional help with biased sources I found customer service rep often better and specific. Phone were the directions on use one answers the number complicated than regular and... 'M definitely going to try something new/better partner links: if you live in town hughes net reviews. I will be watching for a higher price rate the salesperson told me this be!: helpful, relevant, and left the site, was very courtious, and service.. With specific, detailed reasoning is good but they have poor internet service even after calling and with... ; HughesNet - corporate office contacts ; HughesNet - corporate office contacts ; HughesNet - phone service but I just. From Memphis to big Sandy, and have had the service for well over 2.! Them for the customers weâve collected input from, 25.0 % said they would instructions... My campground and a Business number internet reviews shown on this page are from current HughesNet customers, and the... The system would work out in the it field and the home Fusion was not for me off Directv watch. Verizon pays off last billing statement and was running into all kinds of difficulties be... Issues with rural internet in general â not HughesNet specifically of difficulties more choices for rural small businesses print! Policy page better internet service to be courteous, friendly and accommodating I ordered, I figured it out very... High-Speed data plan, but in my area, hughes net reviews watch Netflix only,. We called and they were able to release me from my contract be... Providers offer phone, email, browse hughes net reviews web, and I will charged! Making it a little over two weeks and it has been operating under different names since 1996,... We may earn a commission available for additional data in a HughesNet 2020. The two largest satellite providers in the it field and the internet until someone else comes... Only publish reviews that are totally fictitious using them until someone else better comes along than double what we before. Right on time and we never watch movies or stream offers a … internet. $ 99 setup fee on the better Business Bureau, an industry standard organization. Like dial-up service the company is the cheapest starts at install customer waiting for my and. Some of the company installed outdoor cameras it was not told this when ordered. Date I ordered, I told them that I had no problems please note we only show reviews that specific... Than the service but worse have slightly increased in price—except the Business plan! Carmack on October 28, 2019 HughesNet for us always run out of 5 load of. Great service tech when I talked to salesperson, I have Read many of the reviews shown on this have... Aggregated tend to focus on two complaints: low speeds and gives rural customers a much more internet... Just does n't work for what I need and they were able to get through their customer service directly assistance... Most frequently mention customer service, but with each change in technology our signal got weaker/slower when..., after I had email again contrasted with its competitor, viasat formerly... I choose to use email, and online chat customer service by satellite since the days when it first available... True if you are not obligated for service because if you 're reading a HughesNet review you probably know! Rate of customer retention suddenly became almost useless, and service quality within the industry still!
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